Shipping Policy for NinniMasale.com

At Khatuwala Spices (operating as NinniMasale.com), we are committed to ensuring that your orders are processed and delivered in a timely manner. This Shipping Policy outlines the details regarding how we handle shipping, delivery times, shipping fees, and other related information. By placing an order on NinniMasale.com, you agree to the terms of this policy.

1. Order Processing Time

• All orders are processed within 1-2 business days of receiving the order, excluding weekends and public holidays.
• Orders are subject to availability, and if an item is out of stock or delayed, we will notify you via email.
• Once your order has been processed, you will receive an email confirmation with tracking details (if available) to track your shipment.

2. Shipping Methods and Delivery Times

We offer different shipping methods based on the delivery address and available carriers. Delivery times are estimates and may vary depending on your location, shipping method, and other factors such as weather or holiday delays.

• Standard Shipping: Typically delivered within 2 – 3 business days.
• Express Shipping: Typically delivered within 1 business days.
• International Shipping: Delivery times for international orders will vary based on destination, but typically range from 10 – 15 business days.

Please note that these are estimated delivery times, and delays may occur due to external factors such as customs clearance for international shipments.

3. Shipping Costs

Shipping fees are calculated based on the delivery location, the weight of the package, and the chosen shipping method. You will be able to view the total shipping cost during the checkout process before completing your order.

• Free Shipping: We offer free shipping on orders over [amount] for domestic orders within India.
• International Orders: For international orders, shipping costs will vary based on the destination, and any applicable customs duties or taxes will be the responsibility of the customer.

4. Shipping Restrictions

We currently ship to addresses within India and select international locations. If we do not offer shipping to your location, we will notify you as soon as possible.

• P.O. Box Addresses: We may not be able to deliver to P.O. Box addresses. Please provide a physical address for shipping.
• International Shipping: International orders may be subject to customs clearance and regulations of the destination country. The customer is responsible for any customs duties, taxes, and import fees associated with the delivery.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track the status of your shipment on the carrier’s website using the tracking number provided.

If you encounter any issues with tracking or delivery, please contact our customer service team for assistance.

6. Delays and Shipping Issues

While we aim to provide prompt and reliable shipping, occasional delays may occur due to factors beyond our control, such as:

• Carrier delays
• Weather or natural disasters
• National holidays or peak shopping seasons
• Customs processing for international orders

If there are significant delays with your order, we will notify you with updated delivery information.

7. Incorrect or Missing Addresses

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays, additional shipping charges, or returns resulting from incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping address after placing your order, please contact us immediately at [Your Email Address] or [Your Phone Number] to update it.

8. Damaged or Lost Shipments

In the rare event that your order is damaged during shipping or goes missing, please contact our customer service team within [X] days of receiving the order (or expected delivery date). We will work with the carrier to investigate and resolve the issue.

• For damaged products, please provide photographs of the damaged items and packaging.
• If your package is lost, we will assist in locating it or arrange a replacement if necessary.

9. Returns Due to Shipping Issues

If your order is returned to us due to a shipping issue (e.g., incorrect address, refusal of delivery), you will be responsible for any additional shipping costs incurred for resending the order.

10. Contact Information

If you have any questions or concerns about shipping, delivery times, or shipping issues, please contact us at:

Khatuwala Spices (NinniMasale.com)
Email: support@ninnimasale.com
Phone: [Your Phone Number]
Address: B-22, Malviya Nagar, Jaipur, Rajasthan, 302017, India

11. Policy Updates

We may update or modify this Shipping Policy from time to time. Any changes will be reflected on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our shipping practices.

By purchasing from NinniMasale.com, you acknowledge that you have read, understood, and agree to our Shipping Policy.