Refund and Return Policy for NinniMasale.com

At Khatuwala Spices (operating as NinniMasale.com), we want you to be completely satisfied with your purchase. If you are not happy with your order or experience any issues with the products you received, our Refund and Return Policy is here to guide you through the process. Please read the policy below to understand your rights and the procedure for returning or requesting a refund.

1. Return Eligibility

We accept returns for most products within 7 days of the delivery date, provided the following conditions are met:

• The product is unused, unopened, and in its original packaging.
• The product is in its original condition, without any damage or tampering.
• The return request is made within 7 days from the delivery date.

2. Non-returnable Items

Certain products cannot be returned due to hygiene and safety reasons. These include:

• Opened or used food products, including spices, herbs, and blends.
  
  
• 3. How to Initiate a Return

If you wish to return a product, please follow these steps:

1. Contact Us: Email our customer service team at khatuwalaspices@gmail.com within 7 days of receiving your order.
2. Provide Details: Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
3. Return Authorization: Once we receive your return request, we will guide you on how to return the product. In some cases, we may request photographs of the item to verify the condition before we authorize the return.

4. Return Shipping Costs

• If the return is due to a mistake on our part (e.g., defective products, incorrect items, etc.), Khatuwala Spices will cover the return shipping costs.
• If the return is initiated for any other reason (e.g., change of mind, incorrect purchase), the customer will be responsible for the return shipping fees.

5. Processing Your Return

Once the returned item is received and inspected by us, we will process your return. You will be notified via email about the status of your return, and the refund will be issued in the same payment method used during the purchase.

• Refunds: Refunds for returns will be credited to the original payment method, minus any shipping costs. Please allow up to 9 – 10 business days for the refund to appear in your account, depending on your bank or payment provider.
• Exchanges: If you would like to exchange a product, please contact our customer service team to arrange for an exchange, subject to availability.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 2 days of receiving your order. We may ask for photographs of the damaged product and packaging to assist in the resolution process. If the product is indeed defective or damaged, we will either issue a full refund or send a replacement at no additional charge to you.

7. Cancellations

Orders can only be canceled if the request is made before the item is shipped. If the cancellation request is made after shipment, the return policy will apply. Please contact our customer service team at khatuwalaspices@gmail.com as soon as possible if you wish to cancel your order.

8. Order Modifications

Once an order has been confirmed and processed, we cannot modify the items in the order. However, you may cancel the order as mentioned above, or contact us to place a new order for any changes.

9. Contact Information for Returns

If you have any questions or need assistance with a return or refund, please reach out to us at:

Khatuwala Spices (NinniMasale.com)
Email: khatuwalaspices@gmail.com
Address: B-22, Malviya Nagar, Jaipur, Rajasthan, 302017, India

10. Policy Updates

We may update or revise this Refund and Return Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we handle returns and refunds.

By purchasing from NinniMasale.com, you acknowledge that you have read and agree to our Refund and Return Policy.